Blog

In the competitive landscape of retail, where customer acquisition costs are high and customer loyalty is unpredictable, retaining existing customers has become incredibly important. Customer retention strategies not only keep buyers engaged but also serve as effective tools for enhancing revenue streams and ensuring business growth. In this blog we discuss the significance of customer […]

Strong and effective customer retention campaigns are crucial, especially as we navigate through uncertain and financially challenging times. But what are they, and why are businesses so heavily focused on them? Adnan Mukadam, our Senior Sales Manager, discusses the importance of retention campaigns and outlines some of our most recent client successes. First up, let’s […]

This year we’ve been focusing on implementing security training across the business. Our particular focus is on areas that help raise employee awareness, ensuring everyone has the tools to identify security threats and potential vulnerabilities. Our training programme took three months to plan, build and implement and it is something which we will continue to […]

Learning and Development Manager, Chris Fenner is our expert when it comes to new starters, induction training and employee development. Alongside our team of ATM trainers and coordinators, Chris creates and implements learning management systems and induction content for some of our biggest clients. Chris is also responsible for the ATM Accelerate Programme, our future […]

If you have just finished college or university, you might be feeling overwhelmed at the thought of finding your first job. After so many years in structured education, it can be a daunting prospect. At ATM, Recruitment Manager Serena Khima, is our go-to employment expert, heading up our live vacancies and implementing our recruitment campaigns. […]

Artificial Intelligence is the topic of much discussion of late, with debates raging as to how the emerging and evolving technology will begin to impact on our lives, both personally and professionally. But how could AI impact the contact centre industry? Our Head of Connectivity, Michael Petts, offers insights into its advantages, how it could […]

Our people are at the heart of our business, and we’re committed to supporting their growth and developing their skills. Our Learning and Development team work hard to identify and implement processes that aid and accelerate training, and ‘gamification’ is increasingly coming to the fore. But what does this mean, and how is it used […]

At ATM, our people are our superpower. In 2023, we’ve underlined this further through the addition of new agents to the family. Growing our business, and providing our clients with the best telecommunications solutions and data driven results, isn’t going to happen without a team of A star agents. They are the foundation of our […]

Join us for a quick-fire Q&A with HR Advisor, Ayesha Adam. Here she talks about her role, her favourite part of her working week and her experience as a new starter at ATM. What is your role at ATM? I’m a HR Advisor and I support managers with ‘people’ related issues, ensuring policies and procedures […]

Our climate positive journey is off to a flying start, as we work to become carbon neutral and offset our carbon footprint. ATM x ClimateWise Since announcing our partnership with Climate Wise back in June 2022, we’ve been striving to make even the smallest changes, which we know will collectively make a big difference. We’re […]