WHAT WE DO

Business your way.

TOGETHER, SOLUTIONS,RESULTS.

We have a well-earned reputation for excellence, but we’re still a small, intimate organisation. The truth is, we like it that way. We could grow much more rapidly, but that would threaten the unique culture we’ve managed to build and the amazing outcomes we’ve been able to offer.

We much prefer maintaining and improving our real strengths – versatility, proactivity and the ability to offer whatever our clients and partners demand in exciting, innovative ways.

Indeed, we have grown over the years. We currently work with a wide range of ‘blue chip’ clients in the insurance, Energy, Utilities and Telecommunications Industries. We’ve developed exceptional capabilities in inbound, outbound, web-based, email and social media customer communications. We work in customer retention, win-back, service and sales, as well as offering a range of back-office services.

We even offer recruitment, work force optimisation and work readiness services, as well as those relating to analysis consulting, customer insight, compliance and quality control.

In fact, if there is any service we don’t provide, we probably know where to source t for you.

PARTNERSHIP

Interested in a partnership? Let’s talk!

We are highly skilled specialists in a wide range of services, and we know how to get to the bottom of what our partners need very quickly. We offer dedicates, highly engaged people with the ability to become a vital part of your organisation’s branding and customer culture. We are innovative, entrepreneurial, and highly dedicated to excellent customer experience.

We currently partner with nearly every type of organisation from SMEs to Blue Chip corporations in a wide range of industries. We work with residential and business customers, and provide just about every voice and digital communication and customer relationship management service you can imagine.

“TEAMWORK IS THE ABILITY TO WORK TOGETHER TOWARD A COMMON VISION. THE ABILITY TO DIRECT INDIVIDUAL ACCOMPLISHMENTS TOWARD ORGANISATIONAL OBJECTIVES. IT IS THE FUEL THAT ALLOWS COMMON PEOPLE TO ATTAIN UNCOMMON RESULTS.”

– Andrew Carnegie

KNOWING YOUR BRAND

We really want to get to know your brand.

No one organisation can be right for everyone, and AT Management is no exception. That’s why we want to really get to the bottom of what you want and need from us, do determine right away whether we can give you the kind of excellence you demand and deserve in everything we do.

We want to build a thriving, profitable and enduring partnership which changes everything for the better. We got the extra mile to align ourselves with our partners’ brands and to understand its market position and strategies. Our people need to feel that they really work for you, and to become a part of your goals, hopes and band identity.

We want to become true brand ambassadors, deeply entrenched, knowledgeable and passionate about your organisation.

In short, we don’t want to be ‘just an outsourcer’. We really want to be the kind of partner you can rely upon!

CUSTOMER LIFESTYLE MANAGEMENT

Specialists, on call whenever you need us.

Customer Lifecycle Management is the future of customer communications. In the last few years Up-Sell,Cross-Sell and Customer Retention campaigns have become some of the most effective tools available to UK companies.

It is by the strength of their Customer Lifecycle Management strategies that so many of today’s companies will succeed or fail.

AT Management is here to make sure that your strategy succeeds. We bring to bear a wide range of industry-specific knowledge and some of the finest specialists working in the field today. We can help you develop and implement the Customer Relationship Management strategies that will ensure your company’s long term success!

DIGITAL MANAGEMENT

To succeed, you need to be in the loop.

We are deeply committed to keeping you fully informed and involved in every major decision regarding your campaign. Every report we give is full of meaningful, accurate and insightful data and conclusions, delivered in a manner convenient to you.

We offer a full reporting suite to each of our partners, giving both up to the minute real time results as well as retrospective, carefully analysed retrospectives. This can serve to incubate process optimisation and innovation for both partners, and allows us to ensure that we are delivering excellence every day, in every way.

INBOUND CUSTOMER CONTACT

We are dedicated to helping you succeed, personally and professionally.

Everything we do for you is driven by the need to meet and exceed expectations. Every customer interaction, every word, every email and every moment is spent furthering the goals of your brand and your organisation.

We handle millions of inbound sales, retention and customer service interactions every day. Each one of them is special, and each one receives the full weight of our mindfulness, dedication and total commitment to providing excellence in customer interaction.

OUTBOUND CUSTOMER CONTACT

We are that dedicated because your customers are our business.

Finding a trustworthy company to handle your outbound calls can be very difficult these days. Finding one who is truly dedicated to providing excellent customer experiences and enhancing your brand with every call is nearly impossible – nonetheless, here you are!

Whether the key to satisfying your customers is offering a truly great deal, really listening to their concerns or simply being the best possible ambassador for your brand, we’ll do everything we can to make their day a little brighter.

After all, the number of people even willing to pick up the phone these days is small enough. It is irresponsible to waste them!

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