WHO WE ARE

We're About Communication

welcome to AT management.

We’ve built a thriving business around the concept of establishing better, clearer and more effective communication between our clients and their customers. We deliver that in several ways, but it all starts with attracting energetic, passionate and highly skilled people.

We set those people to understanding what you have to say to your customers and more importantly, what they need to hear from you! We work to represent you accurately, effectively and engagingly to your customers and to develop the loyal, enduring relationships which will become your greatest assets.

We’ve built quite a reputation for ourselves over the years, but we haven’t outgrown that basic mission and we never want to become ‘so big’ that we lose that sense of personal connection with our clients and partners. We continually invest in our capabilities and future, but we strive to remain fast, nimble and personal in everything we do.

Performance

Every organisation in built on people, performance and real outcomes.

Culture

We work within the best parts of your organisational culture for the best results.

Ownership

From beginning to end, we deliver what you need for every campaign.

Collaboration

We make sure you are a part of every major decision, always in the loop.

OUR HOME

We strive to maintain an ideal environment for helping your business thrive.

Our offices were designed with one purpose – getting the best performance form our people. We researched what the best employees need to maintain their passion, their engagement and their flexibility throughout a long career, and we gave it to them. We’re proud to say that AT Management offers one of the best work cultures in the industry, and a thriving, inclusive social environment both on and off the clock.

Every office, conference room and break-out area was created to nurture talent, increase the effectiveness of collaboration and ultimately improve our performance for you.

OUR PEOPLE

An organisation can only be as good as its people.

The amazing quality of our people is the chief reason for our success to date, and we are doing everything we can to maintain, enhance and increase that quality. We recruit the people who have what it takes to make a contact centre thrive, and then give them the skills they need to truly excel in their role.

Of course, that means we have extremely high expectations for new team members. AT Management isn’t for everyone – it’s for the best in the business. Those chosen to join the team are passionate and authentic, smart and capable, friendly and professional all in equal measure.

Only in this way can we ensure that every customer interaction carried out on your behalf lives up to our high standards, and makes your organisation truly shine. This is the key to establishing real brand loyalty, and giving your customers a positive experience at every turn. That is what sets us apart from the world’s other leading call centres, and what ensures that we can offer our clients the best sales, customer care and other contact personnel in the business.

OUR VALUES

We are what you see, and we mean what we say.

Our core institutional values are growth development, honesty, trust and fairness in all things. In order to stay true to those values, we’ve developed a very straightforward, transparent approach to all of our dealings.

We want client and partner relationships based on trust, full understanding and mutual respect. We get to know your organisation and what it stands for, so that we can align fully with your expectations, goals and business needs.

That also means that if you ever need something we can’t deliver, we’ll tell you straight away. We know we’ll get a lot farther being honest and direct than by making promises we’re not sure we can honour!

OUR CULTURE

We’re not just good communicators, we’re amazing conversationalists!

Communicating isn’t just about delivering a message. It has to be a 2-way street. A meaningful conversation should be clear, honest, and achieve everyone’s objectives fully. That is what we offer on your behalf.

We also have an advantage when it comes to having those conversations with people from diverse cultures and backgrounds. We take full advantage of Leicester’s rich cultural mix to integrate people with a wide range of experiences, wisdom and cultural sensitivity. That is the real key to connecting with today’s markets!

“THE REAL TEST IS NOT WHETHER YOU AVOID THIS FAILURE, BECAUSE YOU WON’T. IT’S WHETHER YOU LET IT HARDEN OR SHAME YOU INTO INACTION, OR WHETHER YOU LEARN FROM IT; WHETHER YOU CHOOSE TO PERSEVERE.”

– Barack Obama

 

 

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